Privacy Policy

At Red32 Casino, we take your privacy seriously. This policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and applicable gambling regulations.

1. Data Controller

Red32 Casino is operated by Red32 Gaming Ltd, a UK-registered company.

• Company number: 13827201
• Registered address: 27 King Street, Manchester, M1 4HF
• Data Protection Officer (DPO): [email protected]

2. Information We Collect

We may collect the following types of data:

• Identity Information: full name, date of birth, nationality
• Contact Details: email address, phone number, physical address
• Verification Documents: ID, proof of address, payment ownership evidence
• Transaction Data: deposits, withdrawals, bonus activity
• Technical Data: IP address, device type, browser information
• Usage Data: login activity, games played, time spent, limits applied

3. How We Use Your Data

We use your data to:

• Verify your identity and age
• Process payments and withdrawals
• Detect fraud and prevent criminal activity
• Comply with legal and regulatory obligations
• Provide customer support and resolve disputes
• Personalise your experience and improve our services
• Send promotional communications (if you’ve opted in)

4. Legal Bases for Processing

We process your personal data on the basis of:

• Contractual necessity (e.g. to provide services)
• Legal obligation (e.g. AML, KYC, UKGC requirements)
• Legitimate interest (e.g. to improve our platform and security)
• Consent (e.g. marketing communications, if explicitly given)

5. Data Sharing and Transfers

We may share your data with:

• Payment service providers
• KYC and identity verification services
• Gambling regulators (e.g. UK Gambling Commission)
• Law enforcement agencies, if required by law
• Hosting, analytics, and IT infrastructure partners

Some data may be transferred outside the UK, in which case we use appropriate safeguards such as Standard Contractual Clauses (SCCs).

6. Data Retention

We retain personal data as follows:

• Account and identity records: minimum of 5 years after account closure
• Transactional data: retained for legal and audit purposes
• Marketing data: stored until consent is withdrawn

7. Your Rights

You have the right to:

• Access your data
• Request correction or deletion
• Restrict or object to processing
• Withdraw consent at any time
• File a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at: [email protected]

8. Security Measures

We use industry-standard security protocols, including:

• Encryption of sensitive data
• Secure servers and access controls
• Regular audits and staff training on data protection